Effective Date: 2026.11.01

Welcome to SEVONNE. These Terms of Service govern access to and use of the SEVONNE website, including its content, product information, and available features.

By accessing or using the website, you agree to these Terms of Service. Please also review the SEVONNE Privacy Policy and any other policies that apply to the features or services you use.

1. About SEVONNE

SEVONNE offers rugs made from 100% New Zealand wool.

The website provides product information and may offer features that allow visitors to select products, add products to a shopping cart, subscribe to email updates, or access external shopping websites.

The availability and operation of these features may change over time.

2. Eligibility and Acceptable Use

You may use the website only in accordance with applicable law and these Terms.

You may not:

• Use the website for unlawful, fraudulent, or deceptive purposes;

• Infringe the intellectual property, privacy, or other rights of SEVONNE or third parties;

• Attempt to gain unauthorized access to the website, accounts, systems, or data;

• Interfere with website operation, security, or availability;

• Introduce viruses, malware, or other harmful code;

• Use automated tools to scrape, copy, or collect website content without authorization;

• Circumvent technical or security measures; or

• Impersonate another person or entity.

SEVONNE may restrict access to the website when reasonably necessary to protect the website, its users, or others, subject to applicable law.

3. Product Information

SEVONNE makes reasonable efforts to present product descriptions, dimensions, materials, colors, images, and other information accurately.

Actual colors and appearance may vary depending on lighting, photography, display settings, and device characteristics.

Product information, images, availability, and other website content may be updated or corrected from time to time.

Products may be discontinued or become unavailable. SEVONNE may correct errors in website information and take appropriate action where an error affects a transaction, subject to applicable law.

4. Natural Wool Characteristics

SEVONNE rugs are made from 100% New Zealand wool, a natural fiber.

Natural wool may vary in texture, color, tone, and surface appearance. Individual rugs may therefore differ slightly from images displayed online.

Initial shedding may occur with wool rugs and may vary depending on the product and normal use.

These characteristics should be considered when evaluating and purchasing a natural wool rug.

5. Product Selection, Shopping Cart, and Orders

The website may allow visitors to select products or add products to a shopping cart.

Adding a product to a cart does not, by itself, constitute acceptance of an order, guarantee availability, or confirm a completed purchase.

The steps required to complete a purchase depend on the purchasing process presented to the customer. Where a purchase is completed through an external website, the applicable transaction terms and policies of that website may govern the purchase.

Any order placed directly through the SEVONNE website, if such functionality is available, will be subject to the terms and information presented during the applicable purchasing process and any policies that apply to that transaction.

6. Pricing and Payment

Product prices and availability may change from time to time.

The website may display product information or direct visitors to an external website where pricing, payment, or purchasing details are provided.

These Terms do not assume that SEVONNE directly collects payment information or processes payments through the website.

Any payment arrangements applicable to a purchase will depend on the purchasing process used and the terms presented at the time of purchase.

7. Shipping and Delivery

Shipping arrangements depend on the purchasing channel and the applicable order terms.

Where a purchase is completed through an external retailer or marketplace, shipping, delivery estimates, tracking, and related arrangements may be governed by that provider's policies.

These Terms do not independently promise a particular delivery date or shipping service.

8. Returns and Refunds

Returns and refunds are subject to the policy applicable to the relevant purchase.

For eligible purchases covered by the SEVONNE Return Policy, returns may generally be requested within 30 days of delivery, subject to the conditions in that policy.

For returns based on personal preference or a change of mind, the customer is responsible for return shipping costs.

For confirmed damaged, defective, or incorrect items covered by the SEVONNE Return Policy, SEVONNE will cover necessary and reasonable return shipping costs in accordance with that policy.

Where a purchase is completed through an external retailer or marketplace, the applicable return and refund process must be confirmed for that transaction.

Please review the applicable return policy before initiating a return.

9. Product Care

Customers should follow the care and maintenance instructions provided for their products.

Cleaning methods, placement, storage, handling, and maintenance may affect product appearance and condition. SEVONNE does not guarantee a particular result from a specific cleaning or maintenance method.

10. Product Warranties

Unless expressly stated otherwise in writing or required by applicable law, SEVONNE does not provide a separate express product warranty.

Nothing in these Terms excludes or limits consumer rights or warranties that cannot legally be excluded or limited.

11. Website Content and Intellectual Property

The website and its content, including text, product descriptions, photographs, graphics, logos, designs, layouts, videos, trademarks, and other materials, are owned by or licensed to SEVONNE and are protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes.

Except as permitted by law or with prior written permission from SEVONNE, you may not copy, reproduce, modify, distribute, sell, license, or commercially exploit website content or use SEVONNE branding without authorization.

All rights not expressly granted are reserved.

12. User Submissions

If the website allows visitors to submit reviews, comments, photographs, feedback, or other content, the person submitting the content is responsible for it.

By submitting content, you represent that you have the necessary rights to provide it and that it does not unlawfully infringe another person's rights or violate applicable law.

Where you submit content for publication or use on the website, you grant SEVONNE a non-exclusive, royalty-free license to use, reproduce, and display that content for purposes reasonably related to operating, promoting, or improving the website and SEVONNE products, subject to applicable law.

SEVONNE may decline to publish or remove submitted content where appropriate.

13. Third-Party Websites and Services

The website may contain links to third-party websites, including Amazon.

Third-party websites and services are not controlled by SEVONNE and may be governed by separate terms, privacy policies, and purchasing procedures.

SEVONNE is not responsible for third-party content, policies, availability, or practices to the extent permitted by applicable law.

Visiting an external website or completing a purchase there is subject to the terms and policies applicable to that website and transaction.

14. Website Availability and Changes

SEVONNE may update, modify, suspend, or discontinue website content or features from time to time.

SEVONNE does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Nothing in this section limits rights that cannot legally be excluded.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

To the extent permitted by law, SEVONNE disclaims implied warranties and conditions that are not expressly provided, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

SEVONNE does not warrant that the website will be uninterrupted or error-free or that all website information will always be accurate, complete, or current.

Nothing in these terms excludes or limits rights or protections that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SEVONNE and its affiliates, officers, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to website use or these Terms.

This limitation applies only to the extent permitted by applicable law and does not exclude or limit liability that cannot legally be excluded or limited.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless SEVONNE and its affiliates, officers, employees, agents, contractors, and service providers from claims arising from your violation of these Terms, misuse of the website, violation of applicable law, or infringement of another person's rights.

This provision does not apply to the extent prohibited by applicable law.

18. Force Majeure

To the extent permitted by applicable law, SEVONNE will not be responsible for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural disasters, transportation disruptions, government actions, or power and telecommunications failures.

19. Governing Law

The governing law and jurisdiction applicable to these Terms remain subject to confirmation based on the relevant business circumstances and legal review.

20. Dispute Resolution

For questions or concerns about the website, customers are encouraged to contact SEVONNE directly so that the matter can be reviewed.

Any formal dispute-resolution provisions will be subject to applicable law and legal review.

21. Changes to These Terms

SEVONNE may update these Terms from time to time.

Updated Terms will be posted on the website with a revised Effective Date where appropriate. Additional notice will be provided when required by applicable law.

22. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by applicable law.

23. No Waiver

Failure to enforce a provision of these Terms does not constitute a waiver of that provision or the right to enforce it later.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from SEVONNE, except where permitted by applicable law.

SEVONNE may assign or transfer its rights and obligations where permitted by applicable law.

25. Entire Agreement

These Terms and any policies expressly incorporated into them govern use of the website, subject to applicable law.

Where a purchase is completed through an external website, the terms and policies applicable to that transaction may also apply.

26. Contact SEVONNE

For questions regarding these terms, please contact:

SEVONNE support@sevonne.com https://sevonne.com/