Terims of Service
Effective Date: [写上线日期]
Welcome to SEVONNE. These Terms of Service govern access to and use of the SEVONNE website, including its products, content, features, and services.
By accessing the website, placing an order, or using any services provided through the website, you agree to these Terms of Service. Please also review the SEVONNE Privacy Policy and any other policies that apply to your use of the website or purchase of products.
ABOUT SEVONNE
SEVONNE operates this website and offers rugs made from 100% New Zealand wool through its U.S. online store.
Products and services available through the website are intended primarily for personal use unless otherwise stated.
ELIGIBILITY AND USE OF THE WEBSITE
By using the website, you represent that you are legally capable of entering into a binding agreement under applicable law.
You agree to use the website only for lawful purposes and in accordance with these Terms.
You may not:
Violate any applicable law or regulation;
Infringe the intellectual property, privacy, or other rights of SEVONNE or any third party;
Attempt to gain unauthorized access to the website, accounts, systems, or data;
Interfere with the operation, security, or availability of the website;
Introduce malware, viruses, or other harmful code;
Use automated systems to access, scrape, copy, or collect information from the website without authorization;
Circumvent technical or security measures; or
Impersonate another person or entity.
SEVONNE may restrict or terminate access to the website if these Terms are violated or if necessary to protect the website, SEVONNE, customers, or others.
PRODUCT INFORMATION
SEVONNE makes reasonable efforts to provide accurate product descriptions, dimensions, materials, colors, images, pricing, and availability.
Actual product colors and appearance may vary depending on lighting, photography, display settings, device settings, and other factors.
Product information, pricing, availability, specifications, images, and other content may be updated or corrected from time to time.
Products are offered while supplies last. SEVONNE may discontinue or modify products at any time.
If an error affects an order, SEVONNE may contact the customer regarding the affected order and may correct or cancel the order as permitted by applicable law.
NATURAL WOOL CHARACTERISTICS AND PRODUCT VARIATIONS
SEVONNE rugs are made from 100% New Zealand wool, a natural fiber.
Natural wool may have variations in texture, color, tone, surface appearance, and other characteristics. Individual rugs may therefore differ slightly from product images displayed online.
Initial shedding may occur with wool rugs and may vary depending on the rug and normal use.
These characteristics are inherent to natural wool and should be considered when purchasing a SEVONNE rug.
ORDERS AND ORDER ACCEPTANCE
Submitting an order through the website constitutes a request to purchase the selected products.
An order confirmation or acknowledgment confirms that SEVONNE has received the order. It does not necessarily mean that the order has been accepted.
SEVONNE may accept, decline, limit, or cancel an order when permitted by applicable law, including in circumstances involving:
Product unavailability;
Pricing or product information errors;
Suspected fraud or unauthorized activity;
Unauthorized resale or other prohibited activity; or
Other circumstances that may reasonably require cancellation or limitation of the order.
If an order is canceled after payment has been received, SEVONNE will refund the canceled portion of the order.
PRICING AND PAYMENT
Product prices may change from time to time.
Unless otherwise required by law, the price displayed at the time an order is submitted will apply to that order, except where a pricing or product information error is identified.
Applicable taxes and other charges, where required, will be presented during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment may be processed through third-party payment service providers. Those providers may have their own terms and private practices.
SEVONNE may hold or cancel an order if payment cannot be successfully processed.
SHIPPING AND DELIVERY
Orders placed through the U.S. websites are fulfilled through a U.S. warehouse.
Available shipping methods, estimated delivery times, and applicable shipping charges will be presented on the website or during checkout where applicable.
Delivery dates and timeframes are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside SEVONNE's reasonable control, including carrier delays, weather, transportation disruptions, or other unforeseen circumstances.
Customers are responsible for providing accurate and complete shipping information.
Additional shipping information may be provided in the SEVONNE Shipping Policy.
RETURNS, REFUNDS, AND EXCHANGES
Returns are subject to the SEVONNE Return Policy.
Eligible returns may generally be requested within 30 days of delivery, subject to the conditions described in the Return Policy.
For returns based on personal preference or change of mind, the customer is responsible for return shipping costs.
For confirmed damaged, defective, or incorrect items, SEVONNE will cover necessary and reasonable return shipping costs in accordance with the Return Policy.
Returned products must meet the applicable return conditions. SEVONNE may review returned products before issuing a refund.
Refunds will be processed in accordance with the Return Policy and generally returned to the original payment method.
Please review the Return Policy before initiating a return.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an order arrives damaged, defective, or incorrect, please contact SEVONNE as soon as reasonably possible.
SEVONNE may request information or photographs to help evaluate the issue.
If the issue is confirmed, SEVONNE will work with the customer toward an appropriate resolution in accordance with applicable policies and law.
Please contact SEVONNE before returning a damaged, defective, or incorrect item so that the appropriate return process can be provided.
PRODUCT CARE AND CUSTOMER RESPONSIBILITY
Customers are responsible for following the care and maintenance instructions provided with or for the product.
SEVONNE does not guarantee a particular result from cleaning, maintenance, placement, storage, or other use of a product.
Reasonable care should be taken when handling, cleaning, moving, or storing rugs.
PRODUCT WARRANTIES
Unless expressly stated otherwise in writing or required by applicable law, SEVONNE does not provide a separate express product warranty.
Nothing in these Terms limits or excludes any consumer rights or warranties that cannot legally be excluded or limited under applicable law.
WEBSITE CONTENT AND INTELLECTUAL PROPERTY
The website and its content, including text, product descriptions, photographs, graphics, logos, designs, layouts, videos, trademarks, trade dress, and other materials, are owned by or licensed to SEVONNE and are protected by applicable intellectual property laws.
You may access and use the website and its content for personal, non-commercial purposes.
Except as permitted by law or with prior written permission from SEVONNE, you may not:
Copy, reproduce, modify, or distribute website content;
Sell, license, or commercially exploit website content;
Use SEVONNE trademarks or branding without permission;
Create derivative works from website content;
Systematically download or collect website content; or
Use website content in a manner that infringes the rights of SEVONNE or others.
All rights not expressly granted are reserved by SEVONNE.
USER CONTENT AND SUBMISSIONS
If the website allows customers to submit reviews, comments, photographs, feedback, or other content, the submitting customer is responsible for that content.
By submitting content, you represent that:
You have the necessary rights to submit the content;
The content does not infringe the rights of another person or entity;
The content complies with applicable laws; and
The content does not contain unlawful, fraudulent, defamatory, threatening, or otherwise prohibited material.
By submitting content, you grant SEVONNE a non-exclusive, royalty-free license to use, reproduce, display, and distribute the content for purposes reasonably related to operating, promoting, or improving the website and SEVONNE products, subject to applicable law.
SEVONNE may decline to publish or remove submitted content when appropriate.
PROHIBITED USES
You may not use the website to:
Engage in fraud, deception, or other unlawful activity;
Interfere with website security or operation;
Access another person's account without authorization;
Collect personal information without authorization;
Introduce malware or other harmful code;
Use bots, scripts, crawlers, or scraping tools without authorization;
Reverse engineer the website except where permitted by applicable law;
Circumvent access controls or security measures;
Conduct unauthorized commercial solicitation; or
Encourage or assist others in prohibited activities.
THIRD-PARTY SERVICES AND LINKS
The website may contain links to or integrations with third-party websites, services, or technologies.
Third-party services are not controlled by SEVONNE. Their availability, content, policies, and practices may be governed by their own terms and privacy policies.
SEVONNE is not responsible for third-party websites, services, content, policies, or practices to the extent permitted by applicable law.
WEBSITE AVAILABILITY AND CHANGES
SEVONNE may update, modify, suspend, or discontinue all or part of the website, products, services, features, or content at any time.
SEVONNE does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Product information, content, features, and other website materials may also be updated or changed from time to time.
DISCLAER OF WARRANTIES
To the maximum extent permitted by applicable law, the website, its content, and services are provided on an “AS IS”and “AS AVAILABLE” basis.
To the extent permitted by law, SEVONNE disclaims warranties and conditions that are not expressly provided, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
SEVONNE does not warrant that:
The website will be uninterrupted or error-free;
The website will always be secure or free from harmful components; or
Website information will always be accurate, complete, or current.
Nothing in these terms excludes or limits rights or protections that cannot legally be excluded or limited.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SEVONNE and its affiliates, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:
Use of or inability to use the website;
Products purchased through the website;
These Terms; or
Related services or content.
This limitation applies only to the extent permitted by applicable law and does not exclude or limit liability that cannot legally be excluded or limited.
INDEMNIFICATION
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless SEVONNE and its affiliates, officers, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:
Your violation of these Terms;
Your misuse of the website or services;
Your violation of applicable law; or
Your violation of another person's or entity's rights.
This provision does not apply to the extent prohibited by applicable law.
FORCE MAJEURE
SEVONNE will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, transportation disruptions, labor disruptions, government actions, power or telecommunications failures, or other circumstances that could not reasonably be controlled by SEVONNE.
GOVERNING LAW
These Terms are subject to applicable law and any mandatory consumer protections that apply to the customer.
[SPECIFIC GOVERNING LAW AND JURISDICTION PROVISION]
DISPUTE RESOLUTION
SEVONNE encourages customers to contact SEVONNE directly so that concerns can be addressed before pursuing formal legal proceedings.
[ANY MANDATORY ARBITRATION, CLASS ACTION WAIVER, SMALL CLAIMS, OR SPECIFIC DISPUTE]
CHANGES TO THESE TERMS
SEVONNE may update these Terms from time to time.
When changes are made, the updated Terms will be posted on the website together with a revised Effective Date.
To the extent permitted by applicable law, continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.
If applicable law requires additional notice for material changes, SEVONNE will provide that notice.
SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.
NO WAIVER
SEVONNE's failure to enforce any provision of these Terms does not constitute a waiver of that provision or SEVONNE's right to enforce it later.
ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without SEVONNE's prior written consent, except where permitted by applicable law.
SEVONNE may assign or transfer its rights and obligations in connection with a business transaction, restructuring, merger, acquisition, or transfer of assets, subject to applicable law.
ENTIRE AGREEMENT
These Terms, together with the SEVONNE Privacy Policy, Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the applicable agreement governing use of the website and purchase of products, except where otherwise required by law.
CONTACT SEVONNE
For questions regarding these terms, please contact SEVONNE:
SEVONNE
[SEVONNE LEGAL ENTITY]
[BUSINESS ADDRESS]
[CUSTOMER SERVICE EMAIL]
[WEBSITE URL]
