SEVONNE RUGS

FAQs

Find answers to common questions about SEVONNE rugs, from our New Zealand wool and craftsmanship to care, shipping, and returns.

1. What are SEVONNE rugs made of?

SEVONNE rugs are made from 100% New Zealand wool, selected for its soft feel, natural character, and lasting beauty.

2. What makes New Zealand wool special?

New Zealand wool is naturally soft and resilient, with a rich texture that brings warmth and comfort to everyday spaces.

3. Are SEVONNE rugs 100% New Zealand wool?

Yes. Our rugs are made with 100% New Zealand wool.

4. Are SEVONNE rugs handmade?

SEVONNE rugs are machine-made, allowing for consistent construction and design while maintaining the natural character of New Zealand wool.

5. Are SEVONNE rugs OEKO-TEX® certified?

Yes. SEVONNE products are OEKO-TEX® certified. Certification details may vary by product, so please refer to the relevant product information for specific certification details.

1. Will my wool rug shed?

Some shedding is normal with a new wool rug. You may notice loose fibers during the first few weeks as the rug settles into your home. Regular, gentle vacuuming can help remove loose fibers over time.

2. Does a new wool rug have a smell?

A new wool rug may have a natural wool scent when first unpacked. This is normal and typically becomes less noticeable with time and ventilation.

3. Why does my rug have slight variations in color or texture?

Wool is a natural material, so subtle variations in color, texture, and pile are part of its natural character. These variations are not necessarily signs of a defect.

4. Why does my rug have creases or waves after delivery?

Rugs may develop temporary creases or waves from being rolled, packaged, and shipped. Allow your rug some time to relax and settle after unpacking. Gentle use and proper placement can help the rug gradually flatten.

5. Will my rug look exactly like the photos online?

We make every effort to represent our rugs accurately. However, colors may appear slightly different depending on lighting, surroundings, photography, and individual screen settings. Natural wool can also have subtle variations in tone and texture.

6. Can there be slight variations in rug size?

Slight variations in dimensions may occur due to the manufacturing and finishing process. Please refer to the product page for the listed dimensions and specifications.

1. How should I care for my wool rug?

For everyday care, vacuum regularly using a gentle setting and address spills promptly. Avoid excessive moisture and harsh cleaning products unless specifically recommended for wool rugs.

2. How do I clean a spill on my rug?

Blot spills promptly with a clean, absorbent cloth. Avoid rubbing, as this can push the spill deeper into the fibers. For more difficult stains, use a cleaning method specifically suitable for wool rugs.

3. Can I use a SEVONNE rug in a home with pets?

Yes, wool rugs can be used in homes with pets. However, pets may affect the rug through shedding, scratching, moisture, or accidents. Regular care and prompt cleaning can help maintain the rug's appearance.

4. Are SEVONNE rugs suitable for homes with children?

Yes. Wool rugs can be a comfortable addition to family spaces. As with any rug, regular care and prompt attention to spills can help keep it looking its best.

5. Do I need a rug pad?

A rug pad is recommended for added stability, cushioning, and protection between the rug and floor. SEVONNE does not currently offer rug pads, so customers may choose a suitable rug pad separately based on their floor type and rug size.

6. Can I use a SEVONNE rug on hardwood floors?

Yes. A suitable rug pad is recommended on hardwood and other smooth flooring to help keep the rug in place and provide an additional layer of protection.

1. How do I choose the right rug size?

The right size depends on your room, furniture arrangement, and desired appearance. As a general rule, consider how the rug will relate to the main furniture in the space rather than choosing a size based only on the room's dimensions. Please refer to the individual product page for available sizes.

2. Where can I use a SEVONNE wool rug?

SEVONNE rugs are designed to bring warmth, texture, and comfort to a variety of living spaces, including living rooms, bedrooms, dining areas, and other interior spaces. Always consider the rug's size, placement, and traffic level when choosing a rug for a specific room.

1. Where do SEVONNE rugs ship from?

SEVONNE orders in the United States are fulfilled from our U.S. warehouse.

2. How long will my order take to arrive?

Shipping times may vary depending on the product, destination, and carrier. Please refer to the shipping information provided at checkout or in your order confirmation for the most up-to-date delivery estimate.

3. How can I track my order?

Once your order ships, you will receive tracking information so you can follow your delivery.

4. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Because orders may be processed shortly after purchase, we cannot guarantee that changes or cancellations can be made once an order has entered processing or shipment.

5. What should I do if my rug arrives damaged?

If your rug arrives damaged, please contact us as soon as possible with your order number and clear photos of the damage and packaging. Our Customer Care team will review the issue and work with you on an appropriate solution.

6. What if I received the wrong rug?

Please contact us as soon as possible if you receive an item that does not match your order. Include your order number and photos of the item received, and our Customer Care team will assist you.

1. What is SEVONNE's return policy?

We want you to feel confident in your purchase. If your rug isn't the right fit for your space, you may request a return within 30 days of delivery. For returns due to personal preference, such as size, color, or style, the customer is responsible for the return shipping cost.

2. How do I start a return?

Please contact our Customer Care team within 30 days of delivery with your order number and the reason for your return. Please do not ship your rug back before receiving return instructions from us.

3. Who pays for return shipping?

For returns due to personal preference, the customer is responsible for the return shipping cost. For confirmed damaged, defective, or incorrect items, SEVONNE will cover the necessary return shipping costs.

4. What condition does the rug need to be in for a return?

Returned rugs should be in their original condition and suitable for resale. If you are unsure whether your rug qualifies for a return, please contact our Customer Care team before shipping it back.

5. When will I receive my refund?

Once your returned rug has been received and inspected, your refund will be processed to the original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

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Brand

Rugs

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HELP

Contact

Buy

FAQ

ABOUT

Brand

Rugs

Press

CONNECT

Subscribe for early access to our newest collections

and discount information.

You agree to our Privacy Policy and Terms of Service.