What is SEVONNE's return policy?

We want you to feel confident in your purchase. If your rug isn't the right fit for your space, you may request a return within 30 days of delivery.

For returns due to personal preference, such as size, color, or style, the customer is responsible for the return shipping cost.

How do I start a return?

Please contact our Customer Care team within 30 days of delivery with your order number and the reason for your return.

Please do not ship your rug back before receiving return instructions from us.

Who pays for return shipping?

For returns due to personal preference, the customer is responsible for the return shipping cost.

For confirmed damaged, defective, or incorrect items, SEVONNE will cover the necessary return shipping costs.

What condition does the rug need to be in for a return?

Returned rugs should be in their original condition and suitable for resale.

If you are unsure whether your rug qualifies for a return, please contact our Customer Care team before shipping it back.

When will I receive my refund?

Once your returned rug has been received and inspected, your refund will be processed to the original payment method.

Please allow additional time for your bank or payment provider to post the refund to your account.