Where do SEVONNE rugs ship from?

SEVONNE orders in the United States are fulfilled from our U.S. warehouse.

How long will my order take to arrive?

Shipping times may vary depending on the product, destination, and carrier.

Please refer to the shipping information provided at checkout or in your order confirmation for the most up-to-date delivery estimate.

How can I track my order?

Once your order ships, you will receive tracking information so you can follow your delivery.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may be processed shortly after purchase, we cannot guarantee that changes or cancellations can be made once an order has entered processing or shipment.

What should I do if my rug arrives damaged?

If your rug arrives damaged, please contact us as soon as possible with your order number and clear photos of the damage and packaging.

Our Customer Care team will review the issue and work with you on an appropriate solution.

What if I received the wrong rug?

Please contact us as soon as possible if you receive an item that does not match your order.

Include your order number and photos of the item received, and our Customer Care team will assist you.