SEVONNE

Effective Date: [写上线日期]

Last Updated: [写上线日期]

At SEVONNE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with SEVONNE.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with our website and services.

1.1 Information You Provide

You may provide personal information when you:

• Place an order or purchase a product;

• Create or use an account, if available;

• Contact our customer service team;

• Request information about our products;

• Subscribe to promotional communications, if offered;

• Submit a return, refund, or other service request; or

• Voluntarily provide information through forms, emails, or other communications.

This information may include:

• Name;

• Email address;

• Telephone number;

• Billing and shipping address;

• Account information, where applicable;

• Order and purchase information;

• Return or refund information; and

• Information contained in communications you send to us.

Please do not provide sensitive personal information unless it is reasonably necessary for your request or transaction.

1.2 Payment Information

When you make a purchase, payment information is processed by the payment service providers used to complete your transaction.

[PAYMENT SERVICE PROVIDERS]

SEVONNE does not intentionally store full payment card numbers on its own systems. Payment providers may collect and process payment information according to their own privacy policies and terms.

1.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address;

• Browser type and version;

• Device type and operating system;

• Language and general regional settings;

• Pages or products viewed;

• Website interaction information; and

• Information necessary for website security and functionality.

We use this information primarily to operate, maintain, secure, and improve our website and services.

1.4 Information From Service Providers

We may receive information from service providers that help us operate our business, such as payment, fulfillment, shipping, website technology, security, or customer service providers.

[WEBSITE / TECHNOLOGY / SERVICE PROVIDERS]

We only use information received from these providers for legitimate business purposes and as permitted by applicable law.

1. How We Use Your Information

We may use personal information for the following purposes:

2.1 Orders and Transactions

• Process and fulfill purchases;

• Process payments;

• Arrange shipping and delivery;

• Manage returns, refunds, and exchanges;

• Provide order confirmations and shipping updates; and

• Maintain transaction records.

2.2 Customer Service

• Respond to questions and requests;

• Provide customer support;

• Resolve order or product issues;

• Communicate regarding returns or refunds; and

• Maintain records of customer communications where reasonably necessary.

2.3 Website Operations

• Operate and maintain our website;

• Provide requested website features;

• Improve website functionality and user experience;

• Detect and prevent unauthorized activity; and

• Maintain website security and reliability.

2.4 Business and Legal Purposes

We may also use personal information to:

• Comply with applicable laws and legal obligations;

• Respond to lawful requests from government authorities;

• Protect our rights, property, and users;

• Detect, investigate, and prevent fraud or other unauthorized activity;

• Establish or defend legal claims; and

• Support legitimate business operations.

2.5 Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send information about SEVONNE products, offers, or other updates.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

We do not currently offer SMS marketing.

1. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary to operate and secure the website.

These technologies may help us:

• Keep the website functioning properly;

• Maintain shopping cart and checkout functionality;

• Remember certain preferences;

• Maintain website security; and

• Understand basic website usage where applicable.

3.1 Essential Cookies

Essential cookies are necessary for core website functions, such as navigation, shopping cart functionality, checkout, and security.

Because these cookies are necessary for the operation of the website, they generally cannot be disabled through the website without affecting functionality.

3.2 Non-Essential Cookies

We do not currently use third-party advertising pixels or third-party advertising technologies such as Meta Pixel, TikTok Pixel, or Google Ads tracking.

If we introduce analytics, advertising, personalization, or other non-essential tracking technologies in the future, we may update this Privacy Policy and, where required by applicable law, provide appropriate notice and obtain consent.

3.3 Browser Controls

You may be able to control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

1. How We Share Your Information

We do not sell your personal information for monetary consideration.

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, process transactions, or comply with applicable law.

These parties may include:

4.1 Payment Service Providers

Payment providers may process payment and transaction information in order to complete purchases.

[PAYMENT SERVICE PROVIDERS ]

4.2 Shipping and Fulfillment Providers

We may share information such as your name, shipping address, telephone number, order details, and other information reasonably necessary to fulfill and deliver your order.

[U.S. WAREHOUSE / FULFILLMENT PROVIDER / SHIPPING CARRIERS ]

4.3 Website and Technology Service Providers

We may use third-party providers to host, maintain, secure, or support our website and related systems.

[WEBSITE / TECHNOLOGY PROVIDERS]

4.4 Legal and Security Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request;

• Protect the rights, property, or safety of SEVONNE, our customers, or others;

• Detect or prevent fraud, security incidents, or unlawful activity; or

• Enforce our Terms of Service or other applicable agreements.

4.5 Business Transfers

If SEVONNE is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

4.6 With Your Consent

We may disclose personal information for other purposes when you provide your consent or otherwise direct us to do so.

1. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to know or access personal information we maintain about you;

• The right to request correction of inaccurate personal information;

• The right to request deletion of personal information, subject to applicable exceptions;

• The right to obtain certain information in a portable format, where applicable;

• The right to opt out of certain uses or disclosures of personal information where applicable; and

• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Not all rights are available in all circumstances, and certain legal exceptions may apply.

5.1 California Residents

If you are a California resident, you may have additional rights under applicable California privacy law.

These may include rights to access, correct, or delete certain personal information and, where applicable, to opt out of certain types of sharing or use of personal information.

SEVONNE does not currently use third-party advertising pixels or similar advertising technologies such as Meta Pixel, TikTok Pixel, or Google Ads tracking.

If our data practices change in a way that creates additional obligations under applicable California privacy law, we will update this Privacy Policy and implement required consumer choices or notices.

5.2 Other U.S. States

Residents of other U.S. states may have additional privacy rights under applicable state law.

If a privacy law applicable to you provides rights that are not specifically described in this Privacy Policy, we will handle qualifying requests in accordance with applicable law.

1. How to Exercise Your Privacy Rights

To submit a privacy request or ask a question about how we handle personal information, please contact us using the information below:

SEVONNE Privacy Team

Email: [PRIVACY CONTACT EMAIL]

Please include enough information for us to understand and respond to your request.

Where permitted or required by applicable law, we may take reasonable steps to verify your identity before completing certain requests.

We will respond to qualifying privacy requests within the time period required by applicable law.

If we are unable to fulfill a request, we will explain the reason to the extent required by law.

1. Data Security and Retention

7.1 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7.2 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our products and services;

• Complete and maintain transaction records;

• Provide customer support;

• Resolve disputes;

• Prevent fraud and maintain security;

• Comply with legal, tax, accounting, and regulatory obligations; and

• Establish, exercise, or defend legal claims.

[DATA RETENTION PERIODS ]

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal practices.

1. Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If we learn that we have collected personal information from a child under 13 in circumstances where such collection is not permitted by applicable law, we will take reasonable steps to delete the information.

If you believe that a child under 13 has provided personal information to SEVONNE, please contact us at:

[PRIVACY CONTACT EMAIL]

1. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Those third-party websites have their own privacy policies and practices. SEVONNE is not responsible for the privacy practices, content, or security of third-party websites that we do not own or control.

We encourage you to review the privacy policy of any third-party website you visit.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If we make material changes that require additional notice under applicable law, we will provide notice through appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

1. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

SEVONNE

Legal Entity: [SEVONNE LEGAL ENTITY]

Address: [REGISTERED / BUSINESS ADDRESS]

Privacy Email: [PRIVACY CONTACT EMAIL]

[WEBSITE URL]

Last Updated: [写上线日期]