FAQ

Find answers to common questions about SEVONNE rugs, from our New Zealand wool and craftsmanship to care, shipping, and returns.

Learn more about the natural character, comfort, and everyday qualities of our New Zealand wool rugs.

What makes New Zealand wool ideal for rugs?

New Zealand wool is naturally soft, resilient, and warm. Its springy fibres help a rug retain its character while adding comfort and texture to everyday living spaces.

Do wool rugs shed?

A small amount of shedding is normal with a new wool rug and usually reduces with regular care.

Are natural variations normal?

Yes. Subtle differences in tone and texture are part of the natural character of wool and make every rug feel individual.

Simple, regular care will help your wool rug retain its appearance and character over time.

How should I vacuum my wool rug?

Vacuum regularly with gentle suction and avoid aggressive brushing or high-powered beater bars.

What should I do if something spills?

Blot the area promptly with a clean, undyed cloth. Avoid rubbing, which can spread the spill deeper into the fibres.

Consider the dimensions of the room, the placement of the furniture, and the way the space is used.

How do I choose the right rug size?

Choose a size that connects the furniture rather than floating between it. In a living room, the front legs of the main seating should usually rest on the rug.

Will the colour look the same in my home?

Natural light, screen settings, and surrounding materials can affect how colour appears. We recommend viewing a sample whenever possible.

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HELP

Contact

Buy

FAQ

ABOUT

Brand

Rugs

Press

CONNECT

Subscribe for early access to our newest collections and discount information.

You agree to our Privacy Policy and Terms of Service.

© 2026 SEVONNE

HELP

Contact

Buy

FAQ

ABOUT

Brand

Rugs

Press

CONNECT

Subscribe for early access to our newest collections

and discount information.

You agree to our Privacy Policy and Terms of Service.

© 2026 SEVONNE